FAQs

  • Due to delivery demand, the below shipping estimates apply for items located in our Sydney warehouse:
    If your item is in stock, located in Sydney and is placed before 2pm Monday – Friday, the below shipping estimates apply.
    For out of stock items, please add the advised lead time in the product description to the below shipping estimates.

    Sydney metro – 5-15 business days
    Melbourne metro – 5-15 business days
    Canberra metro – 10-15 business days
    Adelaide metro – 10-15 business days
    Brisbane metro – 10-15 business days
    Perth metro – 10-15 business days

    For non-metro orders, please take note in the product description if shipping will be possible to your location, as some items may be too large to ship via third party.

    Once your order has been processed a team member from our operations team will contact you to arrange delivery.

  • Shipping is calculated at the checkout and payment page.

    Free shipping applies to all orders over $5000. Shipping is $125 for orders within metro areas in Australia. For select, small items this cost is $50 for orders within metro areas of Australia.

    For non-metro orders, a calculation will be made based on your location. Please note, some larger items are at this stage unable to be shipped to non-metro locations.

     

  • Click & Collect is available from our Melbourne warehouse in Kensington or Sydney warehouse in Alexandria only. If you would like to choose this option, select it on the check out page. Once your order has been processed a team member from our operations team will contact you to arrange collection. Click & Collect is only available during operational hours Monday-Friday 0800-1400.

    Lounges, chairs, tables and workstations are generally heavy and large to transport. They often require multiple people to load, unload and set up. You will need to have a vehicle large enough to safely take your item home. Bring restraints to safely secure your items – we can’t load your goods if it’s unsafe.

     

  • If purchased items reside in different locations, it is possible you will receive an order consisting of multiple products over separate deliveries. Our team will be in touch to share updates with you.

     

  • After an order, or part thereof in the case of an order consisting of multiple products, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavor to dispatch items as quickly as possible, please contact us as soon as you can if you would like to discuss cancelling your order.

  • Unfortunately at this stage we are unable to ship internationally.

     

  • We offer a variety of payment options to suit every user.
    We use Stripe’s payment gateway for secure credit card payments, including Visa, Mastercard and American Express.

    PayPal is also available.

     

  • Stylecraft has a national presence with showrooms in Sydney, Melbourne, Adelaide, Perth, Canberra and Brisbane. Please contact our team to find out if the item you are interested in is available to view.

    Please visit here for locations across Australia and contact information for each state.

     

  • Pendant lighting, wall/ceiling lighting that requires hardwiring must be installed by a qualified electrician.

     

  • We stock a wide range of products, and you can check the lead time for each product on the relevant product page. Please note that some products are on backorder, with the lead times noted on the product page. If an item is out of stock, the lead time may be up to 6-14 weeks. If you have any further questions, please don’t hesitate to contact us.

     

  • Please download the Stylecraft Care and Maintenance Guidelines here.